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Last Revision: December 15, 2009
Overview
This Privacy & Security Policy ("Privacy & Security Policy") will
tell you what information we collect about you through this Website, why we collect
this information, how we will use or disclose this information and how you can update
or delete information from our records. This policy will explain how we protect
that information and what choices you have about how it is used. Please read this
Privacy & Security Policy carefully. By using the Website, you agree to the
Website Terms of Use as well as the terms of this Privacy & Security Policy.
Our Philosophy
We make all reasonable efforts to ensure our Website is secure and respect your
right to privacy. We want you to feel as comfortable as possible visiting our Website
and using its services. We are sensitive to the expectations of privacy by our Users
and are committed to making sure your personal information remains confidential.
Personal Information that you provide in the course of obtaining services from us
will not be disclosed, sold, or otherwise transferred to unaffiliated third parties.
Changes to Our Policy
Privacy, as it applies to the Internet is a dynamic, rapidly developing area. In
the future, we may make significant changes to our privacy policy affecting the
use of the Personal Information we collect. Center Aisle reserves the right to
amend the policies governing this Website by posting the amended terms on the Website.
As we add new products and services and establish strategic relationships with new
business partners, you will be able to tell that a revision has been made by the
date of the last revision indicated at the top of the document.
Anonymous Information We Collect
Anonymous (or sometimes referred to as "aggregate") information is information
that cannot be traced back to a specific individual. For example, we know how many
times the Website and certain portions of the Website are visited, but we do not
know the names, email addresses or gender of our Users unless they specifically
provide that information. We use this anonymous information to obtain a better understanding
of how Users interact within our Website and to make decisions on how to improve
it. Each time a User comes to the Website, we collect some information in an effort
to improve the overall quality of your online experience. We collect the User's
domain name (e.g. whether the user is logged on from yahoo.com, aol.com etc), referral
data (e.g., the address of the last URL a user visited prior to clicking through
to our website), and browser and platform type (e.g., a Netscape browser on a Macintosh
platform). In addition to collecting these types of information, Center Aisle
collects aggregate queries for internal reporting. We also count, track, and aggregate
User activity into our analysis of general traffic flows at our site (e.g. tracking
where traffic comes from, how traffic flows within our site, etc.).
Personal Information We Collect
Personally identifiable information is information you provide that lets us know
specific facts about you so that we can respond to your requests. Depending on the
portion of the Website you visit and the information you provide, this information
could range from your email address, name, physical address and ZIP code, which
you provide in order to receive information from us about certain services, or more
detailed Personal Information when buying products or subscribing to Services. Personal
information collected on our Website is used only to allow us to fulfill your request
for Services. For instance, if you enroll to receive newsletters, use our Website
tools and calculators, register to open an Account or purchase items from our online
store, we collect personal information from you in order to complete transactions
you request. We also may collect information you provide voluntarily through responses
to surveys, questionnaires, and the like.
The information you provide may be furnished to a third party in order to facilitate
the transaction. In each case, we use your personal information only for the purpose
it is submitted to us, which may include providing it to third parties with whom
we have relationships to deliver the information or Services you request.
If you chose to use an online service that asks for specific information (i.e.,
making an online purchase, subscribing to an e-newsletter or mailing list, personalizing
the content of the Web site, sending an email, participating in an online survey,
completing any online transaction, or submitting information within an online service)
more detailed data will be collected. If you choose to submit information to us,
it should be transmitted in a secure fashion to our internal databases.
It is voluntary for you to engage in these activities. We may also use this information
to send you emails with special promotions or newsletters with content that we think
may be of interest to you. You can always opt-out of receiving such emails or unsubscribe
to newsletters at the time you register or at any time. If you do not wish to conduct
electronic business with us, our staff is available to assist you by phone.
Creating an Account
You may use our Website without registering or submitting any Personal Information.
In that case, the only information we collect will be non-personal information collected
through the use of cookies (see details below). However, in order to have access
to certain services, you are required to complete a registration form and create
an Account in order to access those Services and/or purchase some products.
Making a Purchase from our Online Store
Orders placed on this website will be listed on your credit card statement as “Center
Aisle”. We use your Personal Information for processing your order. This includes
billing and shipping information, contact information, email, credit card number,
expiration date as well as other verification data.
Cookies
We also collect anonymous, non-personal information about your use of our site through
the use of "Cookies," which are small computer files that we transfer
to your computer's hard drive that allow us to know how often someone visits our
site and the activities they conduct while on our site. Every computer is assigned
a different cookie by Center Aisle. The information collected by cookies helps
us dynamically generate advertising and content on web pages specifically designed
for you and also allows us to statistically monitor how many people are using our
site and for what purpose. We may use cookie information to target certain advertisements
to your browser or to determine the popularity of certain content.
Your browser software can be set to reject all cookies. Most browsers offer instructions
on how to reset the browser to reject cookies in the "Help" section of
the toolbar. If you reject our cookie, certain of the functions and conveniences
of our site may not work properly but you do not have to accept our cookie in order
to productively use our site. While it may be possible to link non-personal cookie
information to Personal Information collected in other ways, we want you to know
that if you accept our cookie we will not, without your consent, link the cookie
information we collect to Personal Information you provide to us on our site.
Children
We are committed to protecting the privacy of children. This website is not designed
or intended to attract children under the age of 13. We do not collect Personal
Information from any person we actually know is under the age of 13.
Public Forums
This Privacy Policy does not protect you when you use Center Aisle public forums.
As a service to our Users, Center Aisle features chat rooms and bulletin boards
where users with similar medical conditions can share information and support one
another. In addition, we offer online discussions on a variety of topics moderated
by medical experts. You should be aware that any information shared in a chat room,
bulletin board or online discussion is public information and may be seen or collected
by third parties that do not adhere to our Privacy Policy. You should think carefully
before disclosing any personal information in any public forum.
Disclosure of Your Information
Except as noted below or as specifically agreed to by you, Center Aisle will
not disclose any Personal Information it gathers from you on our Website. We may
release Personal Information to third parties: (1) to comply with valid legal requirements
such as a law, regulation, search warrant, subpoena or court order; or (2) in special
cases, such as a physical threat to you or others. In the event that we are legally
compelled to disclose your Personal Information to a third party, we will notify
you unless doing so would violate the law or court order.
Center Aisle may disclose Personal Information to its corporate subsidiaries
and affiliates. Any Personal Information provided to subsidiaries and affiliates
of Center Aisle will be treated by those subsidiaries and affiliates in accordance
with the terms of this Privacy Policy.
Disclosure to Center Aisle Operations and Maintenance Contractors
Center Aisle operations and maintenance contractors sometimes have limited access
to your Personal Information in the course of providing products or services to
Center Aisle. These contractors include vendors and suppliers that provide us
with technology, services, and/or content related to better operation and maintenance
of our Websites. Unless you have opted out of receiving emails and newsletters from
Center Aisle, these contractors also may have access to your email address to
send newsletters to you on our behalf or to send emails to you for purposes such
as conducting market research on our behalf. Access to your Personal Information
by these contractors is limited to the information reasonably necessary in order
for the contractor to perform its limited function for Center Aisle. We also
contractually require that our operations and maintenance contractors 1) protect
the privacy of your Personal Information consistent with this Privacy Policy, and
2) not use or disclose your Personal Information for any purpose other than providing
us with products and services.
We also share this information you provide about yourself when placing an order
on the Website Online Store with our affiliates, suppliers, partners and service
providers to the extent necessary to process, bill, and ship your order.
Credit Card Information Security
Rest assured that your highly sensitive credit card information will be protected
and secured by our on-line credit card services. For more information see the Security
section below.
Disclosure to Linked Sites
For your convenience there are links to websites operated by companies other than
Center Aisle ("Third Party Websites") that are not contractors who
provide content or services through our website. These links may be found in advertisements,
referenced within content, or placed beside the names or logos of sponsors. Center
Aisle does not disclose your Personal Information to these Third Party Websites
and Center Aisle does not endorse and is not responsible for the privacy practices
of these sites. If you choose to link to one of these Third party Websites, you
should review the privacy policy posted on this other site to understand how that
Third Party Website collects and uses your Personal Information.
Disclosure of Aggregate Information
Center Aisle may provide to third parties non-personal information about you
that does not allow you to be identified or contacted and that is combined with
the non-personal information of other users. For example, we might inform third
parties regarding the number of users of our site and the activities they conduct
while on our site. We might also inform a pharmaceutical company (that may or may
not be an advertiser on our site) that "30% of our users live east of the Mississippi"
or that "25% of our users have tried alternative medicine." Depending
on the circumstances, we may or may not charge third parties for this Aggregate
Information. We also may not limit the third parties' use of the Aggregate Information,
except that we do require third parties to whom we disclose Aggregate Information
to agree that they will not attempt to make this information personally identifiable
by combining it with other databases or otherwise.
Compliance with State and Federal Law
Center Aisle shall use its best efforts to ensure that all disclosures of Personal
Information made pursuant to this Privacy & Security Policy will comply with
regulations implementing the Administrative Simplification provisions of the Health
Insurance Portability and Accountability Act of 1996 (HIPAA) (42 U.S.C. Sec. 201,
et seq.) including, without limitation, Standards for Privacy of Individual Identifiable
Health Information whenever our Services are a Covered Transaction, as defined by
HIPAA.
How Center Aisle Handles Privacy and Security Internally
Center Aisle wants your Personal Information to remain as secure as possible.
That is why we have a two-level security system at Center Aisle that combines
leading technical safeguards and a code of conduct for those employees that are
permitted to access our customers' Personal Information.
- Center Aisle uses Secure Socket Layer (SSL) encryption technology in transmitting
your personal information to our servers to help ensure the integrity and privacy
of the Personal Information you provide to us via the Internet. Encryption involves
systematically scrambling numbers and letters, so that even if someone managed to
intercept the information, they would not be able to make sense of it. In order
to take advantage of this encryption technology, you need to have an Internet browser
that will support 128-bit encryption, such as Netscape or Microsoft Explorer.
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Only a limited number of Center Aisle employees are authorized to access your
Personal Information. All Center Aisle employees must abide by our Privacy Policy.
Although we will make every reasonable effort to protect your Personal Information
from loss, misuse, or alteration by third parties, you should be aware that there
is always some risk involved in transmitting information over the Internet. There
is also some risk that thieves could find a way to thwart our security systems.
While we take precautions to ensure your information remains confidential, you must
keep in mind as you navigate through our Website that any message you may send through
the Website or through email is not secure and may be susceptible to third party
interception. As a result, you transmit information to us at your own risk. Select
pages within our site, such as those dealing with e-commerce, may run in a secure-server
environment. In locations like these, where our website asks you to enter sensitive
information, that information is encrypted and is protected with the encryption
software SSL. While on a secure page, the lock icon on the bottom of web browsers
such as Netscape Navigator and Microsoft Internet Explorer becomes locked. You will
be alerted to a secure page by a padlock icon on your browser and/or warning pop-up
window.
Security measures have been integrated into the design, implementation, and day-to-day
operations of the entire Healthcare Host business environment as part of our continuing
commitment to risk management. We employ special security measures to protect your
information including:
- Data Security. We take all reasonable measures to secure your data on our servers,
in our data center. The data centers we use are both physically and electronically
secured. Our servers are isolated from the Internet by using a firewall which is
a hardware and software system that blocks access by unauthorized parties.
- Encryption. We exercise great care in providing secure transmission of your information
from your computer to our servers. When you transmit secure information to us (such
as credit card information for making product purchases or passwords), we encrypt
it using Secure Socket Layer (SSL), the industry standard encryption technology.
Encryption provides a secure means to protect your information as it passes over
the Internet to our servers.
- Confidentiality. Center Aisle has internal policies that keep your data private
and confidential, and will not share your data with any other party.
- Login ID and Password. Access to your account is controlled by a login ID and a
password, which you chose. Strict login ID and password rules virtually eliminate
the unauthorized user from gaining access.
- Auto-Logoff. Center Aisle protects you against accidentally leaving your personal
information active on a computer browser screen. We automatically end your “session”
if you are logged in to a Center Aisle Service but have not actively used the
service for a set period of time. This prevents others from accessing your account
when you leave a session and forget to log out.
- Digital Certificates. Center Aisle uses a digital certificate issued by XRamp
Technologies, a leading Secure Server Certification Authority. This gives you the
confidence that you are connected to a site operated by Center Aisle, and authenticated
as such.
- Sensitive Information. Center Aisle handles all your Personal Information with
respect to its confidentiality and privacy. We ask that you follow your Provider’s
policy on communicating sensitive information in your relationship with them.
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Business Partners. We require people we do business with to obey privacy and security
laws and respect HIPAA regulations.
Your Role in Security
Making sure your confidential information is secure is also an important responsibility
for you. You’re responsible for ensuring your personal password remains secure,
so you should not reveal your password to anyone. If you believe an unauthorized
person has gained access to it, you should change it immediately. As part of good
security practices, you should change your password regularly and never walk away
from your computer if you’re in the middle of a session. You should also review
our Terms of Use for more information.
Your Privacy Choices
When you complete the Registration to open an Account or update your profile, you
will be given the option of receiving recurring informational/promotional emails
from Center Aisle and/or third parties. You may opt out of receiving emails from
or on behalf of Center Aisle at Registration by removing the automatic check
mark from the statement that expresses a preference for receiving these emails and
newsletters. You may also opt out of receiving these emails and newsletters at any
time by changing your preferences within your profile.
We ask for contact information (such as name and email address) if you wish to subscribe
to various newsletters. You can unsubscribe from such newsletters very easily. When
you have received a newsletter you wish to stop, click on the "reply"
button in your mail program, then type in the word "UNSUBSCRIBE" in the
"Subject" field and send. Center Aisle Customer Service will unsubscribe
you from that newsletter in two to three business days.
This privacy statement applies only to the Center Aisle website. The Center
Aisle site does contain links to other sites. Once you enter another website (whether
through an advertisement, service, or content link), be aware that Center Aisle
is not responsible for the privacy practices of such other sites. We encourage you
to look for and review the privacy statements of each and every web site that you
visit through a link or advertisement on any website that collects Personal Information
from you.
Updating Your Personal Information
You can always contact us in order to (1) delete your Personal Information from
our systems, (2) update the Personal Information that you have provided to us, and
(3) change your preferences with respect to marketing contacts or other activities,
by emailing us at notices@centeraisle.com. Such changes will not have any effect
on other information that Center Aisle maintains.
You should be aware that it is not technologically possible to remove each and every
record of the information you have provided to Center Aisle from our servers.
The need to back-up our systems to protect information from inadvertent loss means
that a copy of your personal information may exist in a non-erasable form that will
be difficult or impossible for us to locate. Nevertheless, we promise that upon
receiving your request, all personal information stored in the databases we actively
use for research and daily business activities, and other readily searchable media,
will be deleted.
Contacting Us
You can also contact us by calling (800) 381-1043 or (630) 325-0050, by email through
our Contact Us page or writing us at:
Center Aisle, Inc.
600 Joliet Rd, Suite M
Willowbrook, IL 60527
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